East River Pilates Studio honors a strict 12 hour cancellation policy. This applies to all classes offered at the studio and includes both late cancellations and no-shows.
In order to avoid forfeiting your session or being charged in full for unpaid registrations, please be sure to cancel online using your MindBody software login at least 12 hours prior to your session.
For all clients on Monthly Memberships, the following fees apply to clients who do not honor our strict cancellation policy:
$5 fee for no-shows. This applies to all clients with unlimited memberships.
$20 for late-cancelling three times in one month. This applies to all clients on all memberships.
No exceptions. No refunds. No class credits.