Contact Us

235 South 1st Street
Brooklyn, NY, 11211

Studio Policies

Studio policies


cancellation policies

classes

We all know that life in New York can be unpredictable, from unexpected deadlines, to delayed trains, upset stomachs, and too much tequila the night before. However, out of respect for our clients who are waitlisted, East River Pilates Studio honors a strict 12 hour cancellation policy for all classes. This applies to all classes offered at the studio and includes both late cancellations and no-shows. In order to avoid forfeiting your session or being charged in full for unpaid registrations, please be sure to cancel online using your MindBody software login at least 12 hours prior to your session.

For all clients on Monthly Memberships, the following fees apply to clients who do not honor our strict cancellation policy:

  • $5 fee for no-shows. This applies to all clients with unlimited memberships.
  • $20 for late-cancelling three times in one month. This applies to all clients on all memberships.

No exceptions. No refunds. No class credits.

private + duet appointments

We all know that life in New York can be unpredictable, from unexpected deadlines, to delayed trains, upset stomachs, and too much tequila the night before. However, out of respect for our teachers and clients who are waitlisted, East River Pilates Studio honors a strict 24 hour cancellation policy for all appointments. This applies to all classes offered at the studio and includes both late cancellations and no-shows. In order to avoid forfeiting your session or being charged in full for unpaid registrations, please be sure to cancel online using your MindBody software login at least 12 hours prior to your session.

East River Pilates Studio honors a strict 12 hour cancellation policy. This applies to all classes offered at the studio and includes both late cancellations and no-shows. In order to avoid forfeiting your session or being charged in full for unpaid registrations, please be sure to cancel online using your MindBody software login at least 12 hours prior to your session.


returns policy

Retail Sales

  • All sales are final.
  • No refunds or exchanges on retail purchases, unless item is deemed faulty. No refunds or exchanges will be issued due to change of mind or incorrect size selection.

Service Sales

  • All sales are final.
  • Refunds will be issued in case of a merchant processing software error, or if an East River Pilates team member incorrectly processes a sale on the client's behalf.
  • Account credits for the full amount paid will be issued in case of the client incorrectly processing a sale, or a change of mind.
  • All return requests must be submitted in writing to info@eastriverpilates.com within 7 days of the sale date.

cash free establishment

East River Pilates is a cash free establishment. No cash is stored on premises. No cash payments will be accepted for any purchases.


LATE ARRIVAL ETIQUETTE

Please arrive early for a smooth check-in experience. If you anticipate being late, please email info@eastriverpilates.com. Out of respect for our clients, instructors, and your safety, if you are more than 5 minutes late, we kindly ask that you reschedule for another class.

If you are more than 5 minutes late and we have not received an email from you, your spot will be given to a waitlisted client.


WAITLIST ETIQUETTE

Out of respect for our clients, instructors, and your safety, if you are 5 minutes late and we have not received an email from you, your spot will be given to a waitlisted client.


SOCKS ETIQUETTE

For hygiene and safety purposes, please note that socks are required for reformer classes and privates. Grippy socks encouraged.