We all know that life in New York can be unpredictable, from unexpected deadlines, to delayed trains, and too much tequila the night before. However, out of respect for our clients who are waitlisted, East River Pilates honors a strict 12 hour cancellation policy for all classes. In order to avoid forfeiting your session or being charged in full for unpaid registrations, please be sure to cancel online using MindBody at least 12 hours prior to your session.
For all clients on Monthly Unlimited Memberships, the following fees apply to clients who do not honor our strict cancellation policy:
$5 fee for no-shows.
$20 for late-cancelling three times in one month.
Private + Duet Appointments
East River Pilates Studio honors a strict 24 hour cancellation policy for all appointments. In order to avoid forfeiting your appointment or being charged in full for unpaid registrations, please be sure to cancel your appointment by emailing email@example.com at least 24 hours prior to your appointment.
No exceptions. No refunds. No credits.
All sales are final.
No refunds or exchanges on retail purchases, unless item is deemed faulty. No refunds or exchanges will be issued due to change of mind or incorrect size selection.
All sales are final.
Refunds will be issued in case of a merchant processing software error, or if an East River Pilates team member incorrectly processes a sale on the client's behalf.
Account credits for the full amount paid will be issued if the client incorrectly processes a sale, or has a change of mind.
All return requests must be submitted in writing to firstname.lastname@example.org within 7 days of the sale date.
Cash Free Business
East River Pilates is a cash free business. No cash is stored on premises. No cash payments will be accepted for any purchases.
Late Arrival Etiquette
Please arrive early for a smooth check-in experience. If you anticipate being late, please email email@example.com. Out of respect for our clients, instructors, and your safety, there is no admittance after 5 minutes of the scheduled class time.
If you are denied entry due to lateness, you may attend a later class on standby.
Our system will automatically add you to class if a spot becomes available up until one hour before the scheduled class time. If you anticipate you will not be able to attend and have not yet been added to class, please remove yourself from the waitlist online using your MindBody software login. You will receive an email confirmation when you have been added to class from the waitlist.
Out of respect for our clients, instructors, and your safety, if you are 5 minutes late and we have not received an email from you, your spot will be given to a waitlisted client.
If you have been added to class from the waitlist, standard cancellation policies apply.
For hygiene purposes socks are required for all Equipment classes and privates. Grippy socks encouraged. Grippy socks are available for purchase or rent at all locations.
Please keep showers to 5 minutes or less. Thank you for being considerate.
East River Pilates is not responsible for personal items. If you have misplaced an item, please email firstname.lastname@example.org.
Minors under the age of 13 years are not permitted at any East River Pilates' studio locations. Ages 13+ are permitted to attend class when accompanied by an adult. East River Pilates' does not provide child minding services.