Studio Manager

Role & Responsibilities

Role

The role of East River Pilates’ (ERP) Studio Manager is to;

• provide assistance to studio directors,

• oversee day to day operations across 3 studio locations,

• manage sustainable work schedules,

• and oversee people operations.

In line with ERP’s mission, ‘to empower, educate, and inspire all people through the life changing benefits of Pilates,’ this role is designed to maintain a safe work environment, enhance the sustainability and efficiency of business procedures, systems, and people operations processes, and strengthen ERP’s reputation, in Brooklyn, and beyond.

Reports to

• Talia Williams, Director of Teacher Training (DTT) and Operations, and Kimmy Kellum, Founder & Director

Direct Reports

• Instructors, Studio Caretakers, Client Relations Manager

Commitment

This is a full-time salaried position. Due to the nature of the business, work hours are very flexible, however we are looking for someone who is able to be the first point of call for emergency situations that come up at unexpected times e.g. a sudden flooded basement.

Work Location

This position is based out of 3 studio locations and will require a split of onsite and remote working hours. The exact schedule will be agreed upon during the onboarding process, and reviewed as required.

Salary

Based on experience.

Responsibilities

• Provide assistance to Director & Director of Operations

• Oversee daily studio operations

• Manage Mindbody software

• Anticipate, identify, and proactively problem solve emergency situations

• Manage staff training procedures

• Oversee studio projects

• Manage a safe, compliant & operational workplace

• Manage studio inventory and vendor relationships

• Manage studio systems, policies & procedures

• Manage internal company communications & documents

• Manage sustainable work schedules

• Manage people operations processes

• Design & manage a positive workplace culture

You are:

• A natural people person

• A confident, candid, and inspiring leader

• Highly motivated with a go-getter attitude

• A team player

• Confident leading teams

• Confident collaborating with diverse personality types

• A confident public speaker

• Highly organized and reliable

• Detail oriented

• A self-starter with the ability and desire to work autonomously

You have:

• Demonstrated experience and success with managing teams

• Work experience in the fitness or wellness industry a plus

• Strong initiative and decision making skills

• Exceptional written, oral, and non-verbal communication skills

• Excellent time management skills, with the ability to evaluate business priorities to meet deadlines

• Proactive and reactive problem-solving capabilities

• Proficiency in Mindbody software and G-Suite