Class Booking FAQs

How do I set up ACH direct debit on my account to avoid the credit card fee?
Simply follow these steps:

  1. Login to your Momence account.

  2. Go to 'My account.'

  3. Remove your existing card(s) on file by clicking the red trash bin icon in the top right corner.

  4. Click 'Save ACH Direct Debit' then click 'Update.'

  5. Follow the steps as directed by Stripe.

You can disconnect your bank account at any point.

Please note:

  • ACH direct debit is currently not available in the Momence app. Therefore, we recommend making your class, package and membership purchases on your desktop through our website before booking your classes in the app if that's your preferred booking method.

  • If you are on an auto-renewing membership, Momence will automatically prioritize ACH direct debit as your default payment method, even if you still have a card on file.

I’m new to your studio and so excited to take class! Do you have any welcome offers for new clients?
We do! We’re happy to offer 3-for-2 Reformer and Mat classes for new clients to get your feet wet. The packages can be purchased on our website here. 

I’m new to Pilates altogether! Which class should I start out with?

It’s up to you! Our Mat: All Levels classes are a great and versatile option for beginners, as well as our Reformer: Foundations classes for those who are new to the equipment and are looking to learn at an introductory pace. 

I just booked my first Mat class! Are mats provided or do I need to bring my own?

Mats are provided in-studio :)

I can’t make a Foundations class. Is it okay for me to take an All Levels Reformer class if I’m new to Pilates?

Absolutely! Please speak with your instructor before class so that they are informed and can guide you through setting up your reformer. 

When am I ready for Advanced classes?

In an effort to give you confidence with choosing a safe and appropriate class level, we've put together a few helpful tips to navigate deciding between an All Levels class (beginners through to advanced) and an Advanced class. Here are a few questions to consider asking yourself:

  • Am I familiar with most of the movement exercises in an All Levels class?

  • Am I confident performing most of the movement exercises in an All Levels class?

  • Do I feel experienced and confident in operating a Pilates reformer?

  • Do I feel confident adjusting my foot bar to my own setting without needing assistance?

  • Do I feel like I have a deep understanding of Pilates' fundamental principles?

  • Do I have a well developed body awareness?

  • Am I someone who typically opts for the progressions and advanced choreography offered in All Levels classes?

  • Do I find myself asking my instructor for progressions or more challenging spring settings on a regular basis?

  • Am I currently working through an injury? ***If you answer yes to this question, we strongly recommend you join a Foundations or All Levels class or a Private session.

If you're still not sure, we encourage you to ask your instructor the next time you're joining us for an All Levels or Core, Glutes & Arms class.

How does the waitlist process work?

  1. If your favorite class is full, you may add yourself to the waitlist (current capacity is 7 people).

  2. When a spot becomes available, you will be automatically added from the waitlist into class in order from #1 to #7.

  3. When you're successfully added into class, you'll receive a notification via text/email, depending on your communication settings. Keep an eye out for these and be sure to have your notifications turned on!

  4. Hot tip: If you're booked on a waitlist and no longer can make it, cancel your waitlist booking so that you don't run the risk of being automatically added into class.

  5. Note: Payment will only be taken from your account if you’re moved into the class from the waitlist.

How can I tell where I am on the waitlist?

In the Momence app: On the homepage, waitlisted classes will be listed under ‘Upcoming for you’ along with booked classes. Your position on the waitlist will be listed above the class title.

In Momence online: On the ‘My classes’ page, find the ‘Waitlist’ section and your waitlist position will be listed in blue for all classes.

Something came up, and I’m no longer able to attend class. How can I cancel my booking? 

We understand that life can be unpredictable. Thank you for honoring our 12 hour cancellation policy for all bookings. All cancellations or changes must be managed online. This includes the waitlist. 

To cancel, log in to your account via the app or web browser and view your upcoming classes listed underneath your schedule on your profile. The cancel button will be at the right.