Monthly Membership FAQs

If I purchase this membership, will it renew one month from now or on the 1st of each month?

Memberships renew one month from the date of purchase. Ex. If you purchase a monthly membership on July 7th, it will renew on the 7th of each subsequent month until you cancel via Momence.

**I have an Unlimited Mat Membership. How does the 12 hour cancellation & no-show policy affect me?**

Clients on an Unlimited Mat Membership are granted 1 penalty-free late cancellation per membership cycle.
- Any additional late cancellations will incur a $10 fee for each late cancellation.
Members on an Unlimited Mat Membership who are marked as no-shows will be subject to a $20 fee per missed class. This is out of respect for our waitlisted clients and implemented to ensure that when one of our members reserves a spot, there is full intention on attending.

**I have an Unlimited All Access Membership. How does the 12 hour cancellation & no-show policy affect me?**

Clients on an Unlimited All Access Membership are granted 1 penalty-free late cancellation per membership cycle.
- Any additional late cancellations will incur a $10 fee for each late cancellation.
Members on an Unlimited All Access Membership who are marked as no-shows will be subject to a $20 fee per missed class. Again, this is out of respect for our waitlisted clients and implemented to ensure that when one of our members reserves a spot, there is full intention on attending.

**I have an All Access | 8 Classes Membership or All Access | 12 Classes Membership. How does the 12 hour cancellation & no-show policy affect me?**

Clients on an All Access | 8 Classes Membership simply forfeit the class credit in the case of a late cancellation or no-show.

**I have an All Access | 4 Classes Membership, All Access | 8 Classes Membership or All Access | 12 Classes Membership. Do my credits rollover from month to month?**

No, credits do not rollover from month to month.

I need to cancel my membership. How can I do this?

Membership cancellations must be made by clients via their Momence account. Email requests to cancel a membership are not valid.
You can cancel your membership by:
- Logging into the Momence dashboard on a web browser
- Click 'Memberships' > 'My Memberships' > locate the Subscription > click 'Cancel'
Note: The Momence app does not have this capability, a web browser must be used.

Can I temporarily pause my membership? Here’s our Membership Pause Policy:

At East River Pilates, we understand that life can sometimes require you to take a break from your fitness routine. To accommodate our valued members and ensure long term sustainability, we have updated our membership pause policy. Please review the following guidelines to ensure a smooth process:

Pause Request Submission and Procedure:
- To initiate a pause, members must complete an official pause request form
- The form must be submitted at least 7 days prior to the desired start date of the pause.
- You will receive a formal confirmation email once your pause request has been processed.
Pause Frequency:
- Members are welcome to pause their membership a maximum of 2 times per calendar year.
Pause Duration:
- Each pause must be a minimum of 2 weeks and can extend to a maximum of 12 weeks.
Terms and Conditions:
- Membership fees will be automatically suspended during the pause period.
- The paused membership will automatically reactivate after the specified pause duration.
- Any remaining time in the billing cycle and unused class credits will be carried over upon reactivation.
- Members are allowed one alteration per pause. To make an alteration, fill out the pause request form 7 days in advance of the desired change.
- If you need to unpause your membership earlier than planned, please email us at hello@eastriverpilates.com a minimum of two days before the new unpause date.
We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need further assistance, please email us at hello@eastriverpilates.com.

Monthly Membership FAQs

If I purchase this membership, will it renew one month from now or on the 1st of each month?

Memberships renew one month from the date of purchase. Ex. If you purchase a monthly membership on July 7th, it will renew on the 7th of each subsequent month until you cancel via Momence.

**I have an Unlimited Mat Membership. How does the 12 hour cancellation & no-show policy affect me?**

Clients on an Unlimited Mat Membership are granted 1 penalty-free late cancellation per membership cycle.

Any additional late cancellations will incur a $10 fee for each late cancellation.

Members on an Unlimited Mat Membership who are marked as no-shows will be subject to a $20 fee per missed class. This is out of respect for our waitlisted clients and implemented to ensure that when one of our members reserves a spot, there is full intention on attending.

**I have an Unlimited All Access Membership. How does the 12 hour cancellation & no-show policy affect me?**

Clients on an Unlimited All Access Membership are granted 1 penalty-free late cancellation per membership cycle.

Any additional late cancellations will incur a $10 fee for each late cancellation.

Members on an Unlimited All Access Membership who are marked as no-shows will be subject to a $20 fee per missed class. Again, this is out of respect for our waitlisted clients and implemented to ensure that when one of our members reserves a spot, there is full intention on attending.

**I have an All Access | 8 Classes Membership or All Access | 12 Classes Membership. How does the 12 hour cancellation & no-show policy affect me?**

Clients on an All Access | 8 Classes Membership simply forfeit the class credit in the case of a late cancellation or no-show.

**I have an All Access | 4 Classes Membership, All Access | 8 Classes Membership or All Access | 12 Classes Membership. Do my credits rollover from month to month?**

No, credits do not rollover from month to month.

I need to cancel my membership. How can I do this?

Membership cancellations must be made by clients via their Momence account. Email requests to cancel a membership are not valid.

You can cancel your membership by:

Logging into the Momence dashboard on a web browser

Click 'Memberships' > 'My Memberships' > locate the Subscription > click 'Cancel'

Note: The Momence app does not have this capability, a web browser must be used.

Can I temporarily pause my membership? Here’s our Membership Pause Policy:

At East River Pilates, we understand that life can sometimes require you to take a break from your fitness routine. To accommodate our valued members and ensure long term sustainability, we have updated our membership pause policy. Please review the following guidelines to ensure a smooth process:

Pause Request Submission and Procedure:

To initiate a pause, members must complete an official pause request form

The form must be submitted at least 7 days prior to the desired start date of the pause.

You will receive a formal confirmation email once your pause request has been processed.

Pause Frequency:

Members are welcome to pause their membership a maximum of 2 times per calendar year.

Pause Duration:

Each pause must be a minimum of 2 weeks and can extend to a maximum of 12 weeks.

Terms and Conditions:

Membership fees will be automatically suspended during the pause period.

The paused membership will automatically reactivate after the specified pause duration.

Any remaining time in the billing cycle and unused class credits will be carried over upon reactivation.

Members are allowed one alteration per pause. To make an alteration, fill out the pause request form 7 days in advance of the desired change.

If you need to unpause your membership earlier than planned, please email us at hello@eastriverpilates.com a minimum of two days before the new unpause date.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need further assistance, please email us at hello@eastriverpilates.com.